ÿþ<html xmlns="http://www.w3.org/1999/xhtml"> <head> <title>accessaphoneTM User's Guide</title> </head> <body style="background-color: #ffffff"> <span style="font-family: Verdana; font-size: small"><span style="text-align: center; font-weight: bold"><strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> Version 2.3 User Guide</span> <br /> <br /> NOTE: To close the User Guide at any time, please use the keystroke combination Ctrl + W.<br /> <br /> <span style="text-align: center; font-weight: bold">Table of Contents<br /> </span><a href="#Introduction">Introduction to the User Guide</a> <br /> <a href="#A2">How can <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> help me?</a> <br /> <a href="#A3">How does <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> work with my present telephone setup?</a> <br /> <a href="#A4">What are the system requirements of <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</a> <br /> <a href="#A5">Does <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> work with screen readers?</a> <br /> <a href="#A6">Does <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> work with other assistive devices?</a> <br /><br /> <a href="#A56">Using <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>: How do I& ?</a></span> <ul style="font-family: Verdana; font-size: small"> <li><a href="#A7">How do I Setup my line on my computer using Line Setup?</a> </li> <li><a href="#A17">How do I adjust the Rate of Speech within <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</a> </li> <li><a href="#A50">How do I get Help within <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</a> </li> <li><a href="#A18">How do I place a call using <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</a> </li> <li><a href="#A19">How do I place a call using Redial?</a> </li> <li><a href="#A20">How do I place a call using Speed Dial?</a> </li> <li><a href="#A21">How do I place a call using the Address Book?</a> </li> <li><a href="#A22">How do I place a call using the Call Log?</a> </li> <li><a href="#A23">How do I Answer an Incoming Call?</a> </li> <li><a href="#A57">How do I Know who is calling me?</a> </li> <li><a href="#A51">How do I setup Auto Answer?</a> </li> <li><a href="#A24">How do I place a call on Hold?</a> </li> <li><a href="#A25">How do I know who is on Hold?</a> </li> <li><a href="#A26">How do I know what my Current Calls are?</a> </li> <li><a href="#A27">How do I Park a call?</a> </li> <li><a href="#A28">How do I Transfer a call to another number?</a> </li> <li><a href="#A29">How do I Conference Call?</a> </li> <li><a href="#A30">How do I Forward calls to a different number?</a> </li> <li><a href="#A31">How do I use Immediate Divert to send Incoming Calls to Voice Mail?</a> </li> <li><a href="#A32">How do I know when I have a Message Waiting?</a> </li> <li><a href="#A33">How do I Access Voice Mail using <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> s Smart Mail?</a></li> <li><a href="#A34">How do I Send Digits using <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</a> </li> <li><a href="#A35">How do I use Privacy Mode?</a> </li> <li><a href="#A49">How do I find out about the current state of <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</a> </li> <li><a href="#A37">How do I use the Call Log to find information about previous calls?</a> </li> <li><a href="#A52">How do I check the Product Version?</a> </li> <li><a href="#A38">How do I exit <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</a> </li> </ul> <span style="font-family: Verdana; font-size: small"><a href="#A39">Frequently Asked Questions</a></span> <ul style="font-family: Verdana; font-size: small"> <li><a href="#A40">How do I make <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> the Active Application?</a> </li> <li><a href="#A53">How do I disable/enable <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> s internal Text-To-Speech?</a> </li> <li><a href="#A41">What is the difference between the Alerts Voice and the Navigation Voice?</a> </li> <li><a href="#A42">How do I change <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> s default voice?</a> </li> <li><a href="#A59">How do I turn off all Text-To-Speech except for Audible Caller ID?</a></li> <li><a href="#A60">How do I change the number of times Caller ID is announced?</a></li> <li><a href="#A43">How do I select all of the text in a textbox?</a> </li> <li><a href="#A44">What happens if a new call comes through while I am already on acall?</a> </li> <li><a href="#A45">Why can t I conference more than 2, 3, or 4 callers?</a> </li> <li><a href="#A46">Why can t I check my Voice Mail or why isn t my Immediate Divert working?</a> </li> <li><a href="#A58">Why can t <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> use my password to auto-access my Voice Mail account?</a> </li> <li><a href="#A47">How do I setup Microsoft® Accessibility features?</a> </li> <li><a href="#A55">How do I find a Braille Version of the User Guide and the Quick Reference Guide?</a> </li> <li><a href="#A54">I cannot use keystroke combinations and do not have any Assistive Devices such as Sticky Keys installed on my computer. How do I use <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</a> </li> </ul> <span style="font-family: Verdana; font-size: small"> <br /> <br /> <strong>Thank you for Purchasing <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>!</strong><br /> <br /> <a name="Introduction"><strong>Introduction to the User Guide</strong></a><br /> This User Guide has been written with the beginning <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> (AP)user in mind. It is designed to take the new user from installation to advanced usage as quickly and directly as possible, using a simple Question-and-Answer format. While the User Guide is intended to answer any questions a new user might have, some unforeseen questions will arise, so a comprehensive list of support resources is available at the end of this Guide. <br /> <br /> The Question-and-Answer format chosen for this User Guide is intended to allow the user a direct and comprehensive answer to a question. The ideal way to use this Guide is by proceeding through it one question after another while using <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> for the first time. Doing so in this manner will let the user attain a more thorough understanding of <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> s powerful functionality while also configuring it according to his or her preferences. However, the user can also get a specific answer by navigating to the desired question within the Table of Contents using the Tab key and selecting it by pressing Enter.<br /> <br /> In addition to this guide, the user can press the F1 key to have AP provide audible instructions about how to use the control that is currently selected within <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>. The keystroke combination Shift + F1 will have AP provide an audible description of the contents of the current form and an overview of how to navigate through that form. For users who utilize other assistive technologies such as screen readers, these Help resources only available through <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> s internal Text-To-Speech functionality and will not be supported by many assistive devices.<br /> <br /> <br /> <br /> <a name="A2"><strong>How Can <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> Help Me?</strong></a><br /> <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> (AP) allows a user to access the functionality of an enterprise telephone through a PC keyboard, while providing users with both visual and audible feedback about where in the interface the cursor is located, what control the mouse is hovering over, the current state of <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>, and Audible Caller ID. <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> also allows users of alternative input devices like speech recognition technologies and ocular tracking systems to use a telephone the same way they use their computer.<br /> <br /><strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> allows users to perform the following telephone functions by using the keyboard or mouse: <br /> </span> <ul style="font-family: Verdana; font-size: small"> <li>Place a call  AP allows users to place calls in the standard way by entering the desired number, as well as several less conventional dialing methods, such as Redial, Speed Dial, Dialing contacts from the Address Book, and Dialing from the Call Log. Additionally, AP enables users to Dial a new call even while a prior call is currently on Hold.<br /> </li> <li>Receive Calls  AP allows users to answer calls with the touch of a single key, not only when the line is inactive, but also while a prior call is still connected.<br /> </li> <li>Hold  Users can place active calls on Hold, storing the active call without allowing either party to hear the other. Though the call remains active, you can answer incoming calls and Dial new calls when you have a call on Hold.<br /> </li> <li>Park  Users can place a selected call on Hold for retrieval from another phone or by another party. Park is not supported by all phone systems.<br /> </li> <li>Transfer  User can redirect a selected call to a different destination or extension, for retrieval by another party.<br /> </li> <li>Conference Calling  AP enables users to speak with multiple parties at multiple locations simultaneously, while still using such functions as Dial, Transfer and Hold.<br /> </li> <li>Call Forwarding  Users can direct all incoming calls to another phone number, enabling them to receive all incoming calls at another phone, such as a cell phone.<br /> </li> <li>Immediate Divert  The user can automatically divert an incoming call to Voice Mail, opening the line to place or answer a new call. Immediate Divert is not supported by all phone systems.<br /> </li> <li>Call Logging  AP s built-in Call Log allows the user to access a complete history of all calls (placed, received and missed) connected through <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> during the previous twenty-four hours. Call Log contains such information as time, date and duration of every call, as well as any Caller ID information available when the call was made, and even allows the user to place calls to callers within the Call Log.<br /> </li> <li>Voice Mail Access  If voice mail is available, AP verbally informs the user when a Voice Mail message is waiting for them. Additionally, AP enables the user to access a Voice Mail account by storing the Voice Mail extension and password, allowing for quick and easy entry into the Voice Mail account. <br /> </li> <li>DTMF (sending digits)  AP provides the user with the ability to transmit digits over the phone for purposes such as entering passwords and navigating through automated answering systems which require touch-tone input.<br /> </li> <li>Privacy Mode  AP s Privacy Mode turns off speech in cases where the user is entering confidential numbers such as passwords, social security numbers, confidential telephone numbers, etc.</li> </ul> <span style="font-family: Verdana; font-size: small"> <br /> <br /> <a name="A3"><strong>How does <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> Work with My Present Telephone Setup?</strong></a><br /> <br /> <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> is not a telephone. It is software designed to control your telephone and make select features offered by your telephone easier to access and use. <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> cannot work without a compatible hard phone (desk phone) or soft phone (PC) in place. AP offers full functionality regardless of the type of phone used. Also, AP can work with one or more lines and allows the user to quickly switch back and forth between lines, though only one line can be monitored at a time.<br /> <br /> It is recommended that a microphone headset (either wired or wireless) be used when AP and soft phone are used together. The user can then use the phone in a private setting, listen to music, and use voice activated software, all with a single headset.<br /> <br /> <strong>User Tip: </strong><em>AP does not disable your telephone from working at any time. The user always has the automatic option of bypassing AP and using the telephone and its buttons and features directly. For example, if the user decides to answer an incoming call by picking up the handset, AP automatically goes into the background but remains ready to be used when needed. Additionally, when AP or the PC is powered off, the hard phone or soft phone automatically goes back to being the main telephony device.</em> <br /> <br /> <br /> <br /> <a name="A4"><strong>What are the System Requirements of <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</strong></a><br /> <br /> The minimum system requirements for AP are:<br /> </span> <ul style="font-family: Verdana; font-size: small"> <li>Microsoft Windows® 2000 with SP4 or XP Pro (SP 2 preferred)<br /> </li> <li>Intel Pentium 3 Processor or above<br /> </li> <li>512 MB RAM<br /> </li> <li>50 MB of available hard-disk space<br /> </li> <li>Sound Card and speakers or a headset with a microphone<br /> </li> <li>An extension in Call Manager (with attached desk phone or soft phone)<br /> </li> <li>TSP installed and configured on user's machine<br /> </li> <li>Call Manager User Account with associated phone extension<br /> </li> </ul> <span style="font-family: Verdana; font-size: small"> <br /> <a name="A5"><strong>Does <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> Work with Screen Readers?</strong></a><br /> <br /> AP is compatible with Windows® based screen reading programs, though we recommend using <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> s internal Text-To- Speech capabilities because the full functionality of AP is not supported by today s screen readers. If the user would rather interact with AP through another screen reader, it is recommended that when booting up the PC, the screen reading program is activated first and AP second. In addition, it might be helpful if the verbosity setting  Typing Echo of the screen reader is set to  none. This will prevent the double reading of AP keystrokes, which could be annoying or distracting to the user. Ideally, a user requiring screen reader devices should set the screen reader  to sleep when AP is in focus, meaning that the screen reader will function as usual except when AP is in focus, during which the screen reader will remain silent and AP s internal Text-To-Speech will deliver all audible messages. To set Jaws® and Window Eyes to sleep when AP is in focus, please follow the steps below.<br /> <br /> To silence Jaws® while using AP, follow these steps:<br /> </span> <ol style="font-family: Verdana; font-size: small"> <li>Open AP by selecting your <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> icon on the desktop.<br /> </li> <li>The first form that comes up will be the Activate <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> form.<br /> </li> <li>Press [Insert + 6].<br /> </li> <li>Jaws® will ask you to name the new configuration file. Accept the default (AccessAPhone.JCF) and select OK.<br /> </li> <li>Press [Alt + S] for Set Options.<br /> </li> <li>Press [A] for Advanced Options.<br /> </li> <li>Press the [Space Bar] to enable Sleep Mode then select <b>OK</b><br /> </li> <li>Press [Ctrl + S] to save the configuration file then [Alt + F4] to close the configuration manager.</li> </ol> <span style="font-family: Verdana; font-size: small"> <br /> To silence Window Eyes while using AP, read the following steps:<br /> </span> <ol style="font-family: Verdana; font-size: small"> <li>First you need to be in at least intermediate mode in order to accomplish the following tasks.<br /> </li> <li>Make <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> the active window.<br /> </li> <li>Press [Ctrl + \]<br /> </li> <li>Press [Alt + F] for file<br /> </li> <li>Press [O] for open<br /> </li> <li>Press [Enter] on Set File<br /> </li> <li>Type silent.000 or select it from the list box, then press [Enter]<br /> </li> <li>Press [Alt + F] for file, [S] for save, then press [Enter] on set file<br /> </li> <li>Accept the file name then select OK<br /> </li> <li>Press [Enter] to answer YES to confirm the association with <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong><br /> </li> <li>Please note that you may have to do these steps more than once in different forms of AP. </li> </ol> <span style="font-family: Verdana; font-size: small">Please note that you may have to do these steps more than once in different forms of AP, such as call log, etc..<br /> <br /> For other screen readers, please consult the screen reader developer for instructions on how to silence their screen readers during specific applications. For instructions on disabling and enabling AP s Internal Text-To-Speech, please follow this <a href="#A53" title="How do I disable/enable accessaphoneTM s internal Text-To-Speech?"> link</a>.<br /> <br /> <br /> <br /> <a name="A6"><strong>Does <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> Work with other Assistive Devices?</strong></a><br /> <br /> Yes, it does. AP s full functionality can be accessed through any input device which uses the keyboard and mouse drivers built into the Windows® operating system, including many Morse Code input devices, keyboard control pedals, and head pointers, as well as all assistive technologies built into the Windows® operating system, such as sticky keys, magnifiers and virtual keyboards. AP is also designed to work with many third-party applications which allow for data input into the Windows® environment. <br /> <br /> If you would like to try out AP to determine if the application is compatible with your assistive device, please visit Tenacity online at <a href="http://www.accessaphone.com/"> www.accessaphone.com</a> to download an evaluation copy of <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>. For more information about setting up Microsoft Windows® accessibility features, please see the Microsoft® website at <a href="http://www.microsoft.com/enable/training/default.aspx"> http://www.microsoft.com/enable/training/default.aspx</a>.<br /> <br /> <br /> <br /> <a name="A56"><strong>Using <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>: How do I& ?</strong></a><br /> <br /> <a name="A7"><strong>Setup My Line on My Computer using Line Setup?</strong></a><br /> <br /> <span> When AP is initialized for the first time, it will ask the user to select a line to register within the Line Setup form before the Main Interface is launched. <br /> <br /> </span> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>Select your line from the Line Selection drop down box. This line is your current extension. <br /> </span> </li> <li><span>Next tab to the Line Nickname box and type a nickname for your line. <br /> </span> </li> <li><span> Next tab to the Voice Mail Extension textbox and type in your system voice mail extension (usually given by an administrator  this is the extension your phone dials when you want to check your voice mails). <br /> </span> </li> <li><span>Next tab to the Voice Mail Password textbox and enter the password followed by the pound (#) sign to access your voice mail. NOTE: You must use the keystroke combination Shift + 3 to enter the pound sign in the Voice Mail Password textbox. The period key on the number pad only enters the pound sign when sending digits during an active call. <br /> </span> </li> <li><span>Next tab to the AMWI Interval Timer drop down box and select the frequency in which you want AP to notify you of new voice mails. <br /> </span> </li> <li><span>Next tab to the External Call Prefix (ECP) drop down and select your phone systems ECP (in most cases this should be set to 9). <br /> </span> </li> <li><span>Next tab to the Auto Dial Interval drop down box and select the amount of time you want AP to wait after entering numbers to Dial (Note: The default value is  Off which means that you will have to press enter after typing in telephone numbers in order to have AP Dial). <br /> </span> </li> <li><span> After Line Setup settings have been saved and the Main Form has been launched, open the Options form using the keystroke combination Alt + O. <br /> </span> </li> <li><span>Navigate to the Speech tab using the left or right arrow keys (it is the default tab when the Options form is first opened).<br /></span></li> <li><span>Select the Speech Tab (it is the default selection when the Options formed is first opened).<br /></span></li> <li><span>Select the Speech Rate Numeric Box by tabbing to it or selecting it with a mouse.<br /></span></li> <li><span>Increase the rate of speech with the up arrow key or by clicking the up arrow button on the numeric box. Decrease the rate of speech with the down arrow key or by clicking the down arrow button on the numeric box. Note: For instructions on disabling and enabling AP s Internal Text-To-Speech, please follow this </span> <a href="#A53" title="How do I disable/enable accessaphoneTM s internal Text To Speech?"><span>link</span></a><span>.<br /> </span> </li> <li><span>Use the Enter key to Save settings and close the Options form. <br /> </span> </li> <li><span>AP can be made the active application on the Windows® Desktop at any time with both the mouse and the keystroke combination Ctrl + Shift + Space Bar. Using Ctrl + Shift + Space Bar is the fastest way of accessing AP to Answer calls when another application is currently in use. <br /> </span> </li> </ol> <span style="font-family: Verdana; font-size: small"> <a name="A50"><strong>Get Help within <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</strong></a><br /> <br /> To have AP provide the user with a brief audible instruction on using the control in focus as well as the control s current value (if applicable), use the hotkey F1 when the desired control is in focus.<br /> <br /> To have AP provide the user with an audible description of the layout of the open form, use the keystroke combination Shift + F1 while the desired form is open.<br /> <br /> The <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> User Guide is Available through the Info Center. To access the User Guide:<br /> </span> <ol style="font-family: Verdana; font-size: small"> <li>From the Main Interface, use the keystroke combination Alt + N to open the InfoCenter form.<br /> </li> <li>Use the Tab key to navigate to the User Guide button.<br /> </li> <li>Use the Enter key to activate the button and open the User Guide.<br /> </li> </ol> <span style="font-family: Verdana; font-size: small">At any time, a user can have AP announce a complete list of <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> s hotkeys using the F2 and F3 keys. Pressing the F2 key causes AP to recite a complete list of all buttons found in the Actions Toolbar and their corresponding hotkeys. The keystroke combination Shift + F2 causes AP to recite a list of the <strong>current</strong> active buttons found in the Actions Toolbar and their corresponding hotkeys. Pressing the F3 key causes AP to recite a list of all buttons found in the System Status Toolbar and the Main Toolbar as well as their corresponding hotkeys.<br /> <br /> <a name="A17"><strong>Adjust the Rate of Speech within <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</strong></a><br /> <br /> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>From the Main Menu, open the Options form with the hotkey Alt + O or by selecting the Options button.<br /> </span> </li> <li><span>Select the Speech Tab (it is the default selection when the Options formed is first opened). <br /> </span> </li> <li><span> Select the Speech Rate Numeric Box by tabbing to it or selecting it with a mouse.</span><br /></li> <li> Increase the rate of speech with the up arrow key or by clicking the up arrow button on the numeric box. Decrease the rate of speech with the down arrow key or by clicking the down arrow button on the numeric box.</li> </ol> <span style="font-family: Verdana; font-size: small;"> To enable or disable AP s built-in Text-To-Speech engine:<br /> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>Open the Options form with the keystroke combination Alt + O.<br /> </span> </li> <li><span>Tab to the Text-To-Speech checkbox. </span><br /> </li> <li><span>Use the Space bar to toggle the Text-To-Speech function On and Off.<br /> </span> </li> </ol> <span style="font-family: Verdana; font-size: small"><a name="A18"><strong>Place a Call using <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</strong></a><br /> <br /> <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> allows you to place outgoing calls in either of two situations:<br /> <br /> - When there are no current calls.<br /> - When there are current calls but they are not active, meaning that they are on Hold.<br /> <br /> If you want to place a call while the line is inactive:<br /> </span> <ol style="font-family: Verdana; font-size: small"> <li>Activate the Dial function with the keystroke combination Alt + D.<br /> </li> <li>When the Dial form has opened, AP will acknowledge its current state and prompt the user by saying  Please enter the number to Dial. <br /></li> <li>Type in the desired phone number and press the enter button. Note: To place a call to an external location, you must enter the External Call Prefix manually.<br /> </li> </ol> <span style="font-family: Verdana; font-size: small"><strong>User Tip:</strong><br /> As a convenience, <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> can also dial keyboard letters instead of digits, such as (877) 362-CITY.<br /> <br /> <br /> <a name="A19">If you want to place a call while the line is active:</a><br /> </span> <ol style="font-family: Verdana; font-size: small"> <li>You must first place the call on Hold with the keystroke combination Alt + H.<br /> </li> <li>Activate the Dial function with the keystroke combination Alt + D.<br /> </li> <li>When the Dial form has opened, AP will acknowledge its current state and prompt the user by saying  Please enter the number to Dial. <br /> </li> <li>Type in the desired phone number and press the enter button. Note: To place a call to an external location, you must enter the External Call Prefix manually.<br /> </li> </ol> <span style="font-family: Verdana; font-size: small"><strong>Place a Call using Redial?</strong><br /> <br /> To Redial a number from the Main Interface, use the keystroke combination Alt + R.<br /> <br /> <a name="A20"><strong>Place a Call using Speed Dial?</strong></a><br /> <br /> <span> There are two steps to placing a call using Speed Dial:<br /> First, you must save a phone number as a Speed Dial. Second, you must Dial the Speed Dial Number.<br /> <br /> To save a Speed Dial:<br /> </span> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>Open the Speed Dial form from the Main Interface using the keystroke combination Alt + S.<br /> </span> </li> <li><span>Start a new Speed Dial with the keystroke combination Alt + N. <br /> </span> </li> <li><span>The Speed Dial ID textbox will populate itself with the lowest available Speed Dial ID automatically. If you wish to use a specific Speed Dial ID, enter a Speed Dial ID (1 through 99) in the Speed Dial ID textbox. <br /> </span> </li> <li><span>Tab to the Speed Dial Name textbox to enter the name of the person you are calling. <br /> </span> </li> <li><span>Tab to the Speed Dial number box and enter the desired phone number. Note: External Calls will require you to enter the External Call Prefix in the Speed Dial Number textbox before the desired phone number.<br /> </span> </li> <li><span>Tab to the Save button to save the Speed Dial number. Once a Speed Dial has been saved, it can be recalled at any time.<br /> </span> </li> <li><span>Hit the Esc key or use the keystroke combination Alt + C to close the Speed Dial form.</span></li></ol> <span style="font-family: Verdana; font-size: small"> <br /> <strong>User Tip:<br /> </strong>When creating new Speed Dials to external parties, you must enter the External Call Prefix manually in the Speed Dial Number Textbox, then enter the phone number of the desired party.<br /> <br /> <span> A Speed Dial number can be edited at any time. To do so:<br /> </span> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>Open the Speed Dial form with the keystroke combination Alt + S. <br /> </span> </li> <li><span>Tab to the Speed Dial List Box. <br /> </span> </li> <li><span>Once the Speed Dials List View Box is selected, use the up- and down-arrow keys to locate the name of the person whose number you wish to edit.<br /> </span> </li> <li><span>Activate the Edit button with the keystroke combination Alt + E. <br /> </span> </li> <li><span>Enter the desired changes, using Tab to maneuver from Speed Dial ID to Speed Dial Name and Speed Dial Number. <br /> </span> </li> <li><span>When the desired changes have been made, navigate to the Save button using the Tab key.<br /> </span> </li> <li><span>Hit Enter to save the changes.<br /> </span> </li> <li><span>Hit the Esc key or use the keystroke combination Alt + C to close the Speed Dial form.</span></li></ol> <span style="font-family: Verdana; font-size: small;"> To delete a Speed Dial:<br /> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>Open the Speed Dial form with the keystroke combination Alt + S. <br /> </span> </li> <li><span>Tab to the Speed Dial List Box. <br /> </span> </li> <li><span>Once the Speed Dials List View Box is selected, use the up- and down-arrow keys to locate the name of the person whose number you wish to delete.<br /> </span> </li> <li><span>Delete the Speed Dial with the keystroke combination Alt + D.<br /> </span> </li> <li><span>Hit the Esc key or use the keystroke combination Alt + C to close the Speed Dial form. </span></li> </ol> <span style="font-family: Verdana; font-size: small;"> To dial a call using Speed Dial:<br /> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>Open the Dial form using the keystroke combination Alt + D.<br /> </span> </li> <li><span>Enter the Speed Dial ID with the number keys.<br /> </span> </li> <li><span>Press the Enter key to place the call.<br /> </span> </li> </ol> <span style="font-family: Verdana; font-size: small"> <br /> <a name="A21"><strong>Place a Call using the Address Book?</strong></a><br /> <br /> <span><span> The <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> Address Book creates a list of Contacts by taking a  snapshot of the user s Microsoft® Outlook Address Book for use in AP whenever the Address Book function is activated. By opening the <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> Address Book, a user can quickly place calls to any Contact currently within a Microsoft® Outlook Address Book.</span><br /> <br /> <span> <strong>Note:</strong> The <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> Address Book does not access the phone system s Global Directory. The Address Book ONLY contains Contacts listed in the <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> user s Microsoft® Outlook Address Book.</span><br /> <br /> <span> To place a call to a Contact: <br /> </span> </span> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>Activate the Address Book form using the keystroke combination Alt + B.<br /></span></li> <li><span>To browse Contacts, Tab through the Address Book form to the Contacts List Box. AP will recite the last name of the first entry in the list of Contacts. </span><br /> </li> <li><span>Use the up and down arrow keys to navigate between Contacts in the list, and use the left and right arrow keys to navigate between fields regarding the same Contact (available fields include Last Name, First Name, Business Number 1, Business Number 2, Mobile Number, Home Number 1, and Home Number 2). Note: By default, Contacts in the Address Book are arranged by Last Name.<br /> </span> </li> <li><span style="background-color: #ff0000"><span style="background-color: #ffffff"> Once the desired Contact and phone number have been selected, place a call to the Contact by hitting the Enter key while the desired phone number is selected.<br /> </span> <br /> <span style="background-color: #ffffff"> The Address Book allows the user to search for Contacts using several criteria, including Last Name, First Name, Business Phone, Home Phone, and Mobile Phone. To search for a Contact by name:</span></span></li> </ol> <span style="background-color: #ff0000"><span style="background-color: #ffffff"></span> <br /> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>Tab to the Search by Last Name textbox or the Search by First Name textbox.<br /> </span> </li> <li><span>Enter the Contact s first or last name, respectively. <br /> </span> </li> <li><span>Use the Enter key to activate the search function. <br /> </span> </li> <li><span>AP will focus on the Contact List View Box, which will populate with the results of the Search.<br /> </span> </li> <li><span>Use the up and down arrow keys to browse the results of the search.</span></li> </ol> <span></span> <span style="font-family: Verdana; font-size: small"> <br /> <a name="A22"><strong>Place a Call using the Call Log?</strong></a><br /> <br /> <span> To access the Call Log from the Main Interface and place a call, use the keystroke combination Alt + G.<br /> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>Navigate to the Call Log Data Grid using the Tab key.<br /></span></li> <li><span>Browse the calls in the call log using the up and down arrow keys.<br /></span></li> <li><span>Select a call from the Call Log Data Grid.<br /></span></li> <li><span> Use the Enter key to place the desired call.</span></li> </ol> <span style="font-family: Verdana; font-size: small"> <br /> <a name="A23"><strong>Answer an Incoming Call?</strong></a><br /> <br /> When AP detects an incoming call, the contents of the Actions Toolbar will change to reflect a new set of functions. When no call is connected and no incoming call is detected, the Actions Toolbar offers the options Dial, Forward and Redial. When an incoming call has been detected, the Actions Toolbar offers the following functions: Answer, End, Transfer, and Immediate Divert. <br /> <br /> <br /> To Answer an incoming call:<br /> <ol style="font-family: Verdana; font-size: small"> <li><span> Bring AP into focus using the keystroke combination Ctrl + Shift + Space Bar. Note: this step is not necessary if AP is already in focus.<br /> </span></li> <li><span> Hit the Space Bar to Answer the incoming call.<br /> <br /> </span></li> </ol> <a name="A51"></a><a name="A57"><strong>Know Who is Calling me?</strong></a><br /> <br /> When <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> detects an incoming call, the Audible Caller ID function announces the name and phone number (if available) of the caller using an audible message. To have AP repeat this message, use the Tilde or Accent Grave key (~).<br /> <br /> <strong> <br /> Setup Auto Answer?</strong><br /> <br /> AP s Auto Answer feature, which configures AP to automatically Answer any incoming call after a specified number of rings, can be configured both from the Main Interface and in the Line Setup form. <br /> <br /> To setup Auto Answer from the Main Interface:<br /> <br /> &nbsp;&nbsp; 1.&nbsp; Use the F4 key to toggle between the Auto Answer Options, which include one, two, three, or four<br /> &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;rings, and off.<br /> <br /> To setup Auto Answer from the Line Setup form: <br /> </span> <ol style="font-family: Verdana; font-size: small"> <li>Open the Line Setup form with the keystroke combination Alt + L.<br /> </li> <li>When the Line Setup form is open, use the Tab key to navigate to the Auto-Answer drop down box.<br /> </li> <li>Use the up and down arrows to choose the desired setting.<br /> </li> <li>Available settings include One Ring, Two Rings, Three Rings, Four Rings, and Off.<br /> </li> </ol> <span style="font-family: Verdana; font-size: small"> <br /> <a name="A24"><strong>Place a Call on Hold?</strong></a><br /> <br /> To place a call on Hold, use the keystroke combination Alt + H. To remove a call from Hold, also known as Unholding a call, use the keystroke combination Alt + U. <br /> <br /> If multiple calls are currently connected:<br /> </span> <ol style="font-family: Verdana; font-size: small"> <li>Use the keystroke combination Alt + Y to transfer focus to the Current Calls List View Box.<br /> </li> <li>Use the up and down arrow keys to locate the desired call.<br /> </li> <li>Use the keystroke combination Alt + U to remove the desired call from Hold.<br /> </li> </ol> <span style="font-family: Verdana; font-size: small"> <br /> <a name="A25"><strong>Know Who is on Hold?</strong></a><br /> <br /> The  Who s on Hold feature is one of the most popular features provided by AP. In the event the call order or particular caller ID information is lost or forgotten, the user can activate  Who s on Hold? and AP will speak the caller ID of every caller on Hold along with their corresponding order. <br /> <br /> To activate the  Who s on Hold function from the Main Interface, use the keystroke combination Alt + W. <br /> <br /> <br /> <a name="A26"><strong>Know What My Current Calls are?</strong></a><br /> <br /> AP allows the user to instantly shift focus to the Active Calls List Box with the  Your Current Calls function. When the  Your Current Calls function is activated, AP transfers focus to the Current Calls List Box and reads aloud the names of all current calls.<br /> <br /> To activate the  Your Current Calls function from the Main Interface, use the keystroke combination Alt + Y.<br /> <br /> <br /> <a name="A27"><strong>Park a Call?</strong></a><br /> <br /> The Park function places a call on Hold at an extension were the call can be accessed at another location. To Park a call from the Main Interface, use the keystroke combination Alt + P. <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> will acknowledge the command by specifying the extension number at which the call has been placed. <br /> <br /> A Parked call can be accessed from any phone by placing a call to the extension number at which the call has been placed.<br /> <br /> <br /> <a name="A28"><strong>Transfer a Call to Another Number?</strong></a><br /> <br /> A connected call can be Transferred to another extension or even to an outside number. To Transfer a call:<br /> </span> <ol style="font-family: Verdana; font-size: small"> <li>Open the Transfer form with the keystroke combination Alt + T. <br /> </li> <li>Enter the phone you wish the call to be Transferred to when the Transfer form opens. <br /> </li> <li>AP will acknowledge the Transfer with the audible message  Call Transferred. </li> </ol> <span style="font-family: Verdana; font-size: small"> <strong>Note:</strong> Transferring a call to another number will disconnect the call in AP because the Transferred call is no longer an active call on the original line. Instead, the call becomes an active call for the line to which the call has been Transferred.<br /> <br /> <br /> <a name="A29"><strong>Conference Call?</strong></a><br /> <br /> <span> To initiate a conference call using the default Conference settings:<br /> </span> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>Open the Dial form with the keystroke combination Alt + D.<br /></span></li> <li><span>Enter the phone number to Dial for the first member of the conference.<br /></span></li> <li><span>Use the Enter key to Dial the first member of the Conference.<br /></span></li> <li><span>For each additional member of the conference you wish to add once the first call is connected, open the Conference form with the keystroke combination Alt + C.<br /></span></li> <li><span>Enter the phone number for the next member of the conference.<br /></span></li> <li><span>Use the Enter key to place the call to the next member of the Conference.<br /></span></li> <li><span>To End a Conference Call, use the keystroke combination Alt + E.<br /></span></li> </ol> To initiate a conference call when the 2-step Conference setting is checked in the Options form:<br /> <ol style="font-family: Verdana; font-size: small"> <li><span>Open the Dial form with the keystroke combination Alt + D.<br /></span></li> <li><span>Enter the phone number to Dial for the first member of the conference.<br /></span></li> <li><span>Use the Enter key to Dial the first member of the Conference.<br /></span></li> <li><span>For each additional member of the conference you wish to add once the first call is connected, open the Conference form with the keystroke combination Alt + C.<br /></span></li> <li><span>Enter the phone number for the next member of the conference.<br /></span></li> <li><span>Use the Enter key to place the first caller on Hold and place a new call to the next member of the Conference.<br /></span></li> <li><span>After the new call has been connected, merge the two calls into a conference with the keystroke combination Alt + C.<br /></span></li> <li><span>To End a Conference Call, use the keystroke combination Alt + E.<br /></span></li> </ol> <br /> <span style="font-family: Verdana; font-size: small"> <a name="A30"><strong>Forward Calls to a Different Number?</strong></a><br /> <br /> <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> can Forward incoming calls to another number using the Call Forwarding function. To activate Call Forwarding:<br /> </span> <ol style="font-family: Verdana; font-size: small"> <li>Use the keystroke combination Alt + F to open the Forward form.<br /> </li> <li>Enter the destination number to which all incoming calls are to be Forwarded.<br /> </li> <li>Use the Enter key to activate Call Forwarding. <br /> </li> <li>When Call Forwarding has been activated, AP will acknowledge the change with the audible message  Forward is active. <br /> </li> <li>To Remove Call Forwarding, use the keystroke combination Alt + F.<br /> </li> <li>When Call Forwarding has been removed, AP will acknowledge the change with the audible message  Forward is disabled. <br /> </li> </ol> <span style="font-family: Verdana; font-size: small"> <br /> <a name="A31"><strong>Use Immediate Divert to Send Incoming Calls to Voice Mail?</strong></a><br /> <br /> The Immediate Divert function allows the user to divert an incoming call directly to Voice Mail. To Immediate Divert an incoming call from the Main Interface, use the keystroke combination Alt + I when an incoming call is detected.<br /> <br /> <br /> <br /> <a name="A32"><strong><span>Know When I have a Message Waiting?</span></strong></a><br /> <br /> <span> AP informs the user when a message is waiting by turning the Voice Mail button black with yellow fonts and by delivering an audible message called the Audible Message Waiting Indicator (AMWI) prompt. The Audible Message Waiting Indicator Interval determines how often AP notifies the user that a Voice Mail message is waiting. There are a number of options available: every 1 minute, every 5 minutes, 10 minutes, 15 minutes, 30 minutes, 1 hours, 2 hours, 4 hours, and Off.<br /> <br /> To set the AMWI Interval:<br /> </span> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>Open the Line Setup form using the keystroke combination Alt + L.<br /> </span> </li> <li><span>Once the Line Setup form is open, navigate to the AMWI Interval Drop-Down Box using the Tab key.<br /> </span> </li> <li><span>Use the up and down arrow keys to select the desired interval.<br /> </span> </li> <li><span>Use the keystroke combination Alt + S to save the new settings and close the Line Setup form.<br /> </span> </li> </ol> <span style="font-family: Verdana; font-size: small"> <a name="A33"><strong>Access Voice Mail Using <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> s Smart Mail?</strong></a><br /> <br /> <span><span> <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> offers an accessible voice mail interface called Smartmail. Smartmail saves all of your voice mails to a folder on your computer and allows you to access them at any time in <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> through the Smartmail form, which displays all of your voice mails in a list with the date and time of the call, as well as the caller s phone number.<br /> <br /> <strong>Please Note</strong>: Smartmail is only available on systems that support Unified Messaging by sending your voice mails to you as email attachments. Before setting up Smartmail, you will have to first identify the exact name of the file that gets attached to emails for all your voice mails. To do this, navigate to one of your emails containing a voice mail and copy the exact name of the voicemail attachment. The attachment name should include the file format (i.e. .wav, .mp3, .wma, etc& ). </span>&nbsp;<br /> <br /> To set Smartmail:<br /> <br /> <ol style="font-family: Verdana; font-size: small"> <li><span>From the Main Menu, open the Options menu with the keystroke combination Alt + O or click the Options button.<br /></span></li> <li><span>Select the Voice Mail Options tab.<br /></span></li> <li><span>Tab to the Monitor Email Checkbox, or select it with the mouse.<br /></span></li> <li><span>Turn on Smartmail by pressing the Spacebar or clicking the checkbox.<br /></span></li> <li><span>Select the Voice Mail Messages Attachment Name textbox.<br /></span></li> <li><span>Input the name of the voice mail attachment.&nbsp;<br /></span></li> <li><span>Press the Enter key to save your settings.<br /></span></li> </ol> </span>To access Smartmail:<br /> <br /> <br /> <ol style="font-family: Verdana; font-size: small"> <li><span>Press the keystroke combination Alt + V.<br /></span></li> <li><span>To search received messages populate the from/to or date text box and press Alt+S.<br /></span></li> <li><span>Use the up and down arrow keys to select the desired voice mail.<br /></span></li> <li><span>Play the voice mail with the keystroke combination Alt + P, and stop the voice mail from playing with Alt + C.<br /></span></li> <li><span>Delete a voice mail with the keystroke combination Alt + D.<br /></span></li> <li><span>Exit Smartmail using the Esc key.<br /></span></li> </ol> <strong> <br /> Access Voice Mail using <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?<br /> </strong> <br /> To access traditional Voice Mail using AP, use the keystroke combination Alt + V key and <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> will immediately dial your Voice Mail extension. If the Voice Mail password has been entered in the Voice Mail Password textbox on the Line Setup form, AP will automatically enter this password. If the Voice Mail Password has not been entered, the user can enter the password when prompted by using the standard numerical keys on the keyboard.<br /> <br /> <br /> <a name="A34"><strong>Send Digits using <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</strong></a><br /> <br /> It is sometimes necessary to send digits over the phone, such as when accessing Voice Mail or other Interactive Voice Response systems (I.V.R.s). AP allows the user to send digits and selected symbols such as the asterisk or star symbol (*) and the pound symbol (#) at any time during an active call by using the number keys on the keyboard. The asterisk or star symbol (*) is entered with the keystroke combination Shift + 8 or the asterisk (*) key on the number pad, while the pound symbol (#) is entered using the period (.) key on the number pad or the traditional Shift + 3 keystroke combination. <strong>Note:</strong> The period only functions as the pound key when sending digits during an active call. When entering text, such as in the Voice Mail Password textbox, the traditional Shift + 3 keystroke combination must be used.<br /> <strong> <br /> <br /> User Tip:</strong><br /> When sending digits, the user can enter all digits and symbols using the number pad on a traditional keyboard. In the case of symbols, both the asterisk key and the period key (necessary for entering the pound symbol) can be accessed directly from the number pad. When entering text into a textbox, Shift + 3 must be used to enter a pound symbol.<br /> <br /> <br /> <a name="A35"><strong>Use Privacy Mode?</strong></a><br /> <br /> <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> provides a Privacy Mode which restricts audible messaging for sending digits over the telephone using AP. When privacy mode is enabled, a tone can be heard to acknowledge that a key was pressed but AP will provide no vocal feedback to indicate which key has been pressed, and all tones will be identical to prevent identification of the keys. <br /> <br /> To enable or disable Privacy Mode: <br /> </span> <ol style="font-family: Verdana; font-size: small"> <li>Open the Options form with the keystroke combination Alt + O. <br /> </li> <li>Once the Options form has been activated Tab to the Privacy Mode checkbox.<br /> </li> <li>Toggle the function On or Off using the Space Bar. <br /> </li> <li>To save the new setting, use the Enter key.<br /> </li> </ol> <span style="font-family: Verdana; font-size: small"> <a name="A49"><strong>Find out about the Current State of <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>?</strong></a><br /> <br /> <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> s Query System Status feature allows the user to access many features offered by other System Status features all at once. When Query System Status is activated, AP announces the following information to the user: the name of the line being monitored, how many calls are currently active, how many calls are currently on Hold, how many Voice Mail messages are waiting to be checked, and whether Privacy Mode is enabled.<br /> <br /> To activate Query System Status from the Main Interface, use the keystroke combination Alt + Q. <br /> <br /> <br /> <a name="A37"><strong>Use the Call Log to Find Information about Previous Calls?</strong></a><br /> <br /> <span> <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> s Call Log allows the user to view information about all calls that have been detected by AP. The Call Log differentiates between three kinds of calls: Missed Calls, Received Calls, and Placed Calls. The following information about each call is available to the user: Date Time, Name, Number, Origin, Time Connected, Time Completed, Flagged and Missed.<br /> <br /> Additionally, AP allows the user to place calls directly from the Call Log, without accessing the Dial, Redial, Speed Dial, or Address Book functions.<br /> <br /> The Call Log Data Grid provides the following information about previous calls: Date Time, Name, Number, Origin, Time Connected, Time Completed, Flagged, and Missed. Date Time is the day and time at which the call originated. In the case of incoming calls, Time reflects the time at which AP detected the incoming call. In the case of outgoing or placed calls, Time reflects the time at which the user placed the call through AP. Name is the name of the other party involved in the call, if available. In the case of incoming calls, Name is the name of the caller. In the case of outgoing calls, Name is the number of the person called by the <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> user. Number is the number to which or from which the call was placed. In the case of incoming calls, Number is the phone number detected by <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> s Caller ID. In the case of outgoing calls, Number is the phone number to which the <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> user placed the call. Origin reflects whether the call was Placed or received. Call duration is the amount of time between the origination and termination of the call. Flagged indicates whether or not the user has flagged the call with a note or for follow up. Missed indicates whether or not the call was a missed call.<br /> <br /> <strong>Note:</strong> The Call Log will only preserve the last 30 days worth of calls monitored by <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong>. Any calls detected by <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> more than 30 days ago or that took place on a line not being monitored by <strong>accessaphone<span style="font-size: 7pt; vertical-align: super">TM</span></strong> will not be found in the Call Log.<br /> <br /> To access the Call Log from the Main Interface, use the keystroke combination Alt + G.<br /> <br /> <br /> &nbsp; To browse the Call Log once the Call Log form is open:<br /> </span> </span> <ol style="font-family: Verdana; font-size: small"> <li><span>Navigate to the Call Log Data Grid using the Tab key.</span><br /></li> <li><span>Browse the calls in the call log using the up and down arrow keys.</span></li> </ol> <span style="font-family: Verdana; font-size: small"><span>&nbsp;&nbsp;<br /> To Place a ca